TSB Brand Data Intelligence Report
Understanding The Customer Experience
A phenomenally valuable piece of research for us, allowing us to identify the dynamics driving customer sentiment.
Senior Customer Experience Manager, Big Four
Digital Intelligence
Developed by a team of market research professionals, technology experts and data scientists, with this new methodology we are taking the world’s digital dataset and making sense of qualitative data at scale.
Going beyond simply “listening” to online conversations, we use this source to drive customer insights.
This sample report demonstrates how you can:
- Understand your customers
- Leverage additional insight from the wealth of online spontaneous commentary
- Bring colour to insights with verbatim commentary
- Benchmark against competitors
- Tailor research to your requirements
